Feedback

We value your feedback

At Professionals In Care, we want to hear from you. Your compliments, suggestions and complaints help us improve the support we provide.

Anyone can give feedback: participants, family members, carers, advocates, support workers or members of the community.

Giving feedback or making a complaint will never affect the services you receive. You will be treated with respect, and your information will be kept private.

Ways to give feedback

You can contact us in whatever way suits you best:

  • Online: fill in the form on this page
  • Phone: (02) 7227 7390
  • Email: contact@professionalsincare.com.au

What happens after you make a complaint

  1. We acknowledge it. We’ll confirm we’ve received your complaint within two business days 
  2. We look into it. We’ll speak with the people involved and keep you updated.
  3. We respond. We aim to resolve complaints within 21 days. If it will take longer, we’ll tell you why.
  4. We make things right. We’ll explain what we found and what we’re doing about it.
  5. We learn from it. Every complaint is recorded and reviewed so we can keep improving our services.
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